Enterprise Resource Planning constitutes a competitive advantage, in that it facilitates the flow of information and eliminates redundant data, thereby increasing the efficiency and effectiveness of the company.
Nevertheless, its implementation process requires the adequate management of material and human resources in order to prioritize actions and manage organizational change, making it easier for users to understand its technical aspects and eliminating stumbling blocks, using coaching and monitoring team performance.
It operates on the interface between the developer and implementer of the solution and the end users, eliminating gaps in communication and understanding, and managing the risk indicators, time frames and resources involved.